Troubleshooting

Use this page when an integration is connected but not behaving as expected.

Quick diagnosis order

• Check status in Settings > Integrations.
• Confirm your role is allowed for that integration.
• Re-run one validation prompt from the integration doc.
• Check provider-side permissions (workspace/project/channel/team).

Integration shows "Not connected"

• Re-run connect flow from Settings > Integrations.
• Complete provider auth in the same browser session.
• If it still fails, ask admin to disconnect/reconnect once.

"You don’t have access" error

• Your org role is restricted for that integration.
• Ask admin to update role access settings.

No data appears in chat

• Confirm you’re querying the right context (project/team/channel/date).
• Narrow your prompt with explicit scope (environment, timeframe, channel).
• Check provider-side permissions for the connected account.

Prompts are too broad

Use more specific prompts:

• Bad: "What’s happening?"
• Better: "Show prod runtime errors in the last hour for project X."

Vercel-specific issues

• No deployments found: verify project/team selection.
• Logs empty: widen time range or remove strict filters.
• Preview check fails: use access-link flow for protected URLs.

Linear-specific issues

• Task create/update not working: check default team is selected.
• Assignee not found: ensure user belongs to workspace/team.

Slack-specific issues

• No thread replies: validate message/thread IDs and access scope.
• Missing private channel data: Slack app may not be invited or scoped.

Google-specific issues

• No calendar events: confirm the intended Google account is connected.
• Integration unavailable: your workspace may be on maintenance rollout.

When to contact support

Contact support when:

• OAuth repeatedly succeeds but status stays disconnected.
• Data is consistently missing despite verified provider access.
• You see recurring permission errors for users who should have access.